Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Airport Taxi Melbourne website and booking services. By making a booking or using our services, you agree to be bound by these Terms. Please read them carefully before booking a ride with us.

Bookings & Confirmation

Bookings can be made through our website, by phone, or by email. A booking is confirmed once you receive confirmation from our team. Please ensure all details provided at the time of booking — including pickup address, drop-off address, date, time, and flight details — are accurate, as errors may affect your pickup.

Fares & Payment

Fares are calculated based on distance, time, vehicle type, and any applicable tolls or surcharges, and are communicated to you at the time of booking wherever possible. Payment can be made by cash, card, or other accepted payment methods. Any quoted fare is subject to change if the actual pickup, drop-off, route, or waiting time differs materially from what was originally booked.

Cancellations

Cancellations are handled in accordance with our Refund & Cancellation Policy, available on our website. We recommend reviewing this policy before confirming your booking.

Passenger Responsibilities

Passengers are expected to be ready at the agreed pickup location at the scheduled time, behave respectfully towards drivers and vehicles, and comply with any reasonable instructions given by the driver for safety reasons. Passengers are responsible for their own belongings during the journey.

Luggage & Additional Items

Please advise us of any unusual, oversized, or additional luggage at the time of booking so we can allocate an appropriately sized vehicle. We reserve the right to decline transport of items that cannot be safely accommodated in the vehicle booked.

Waiting Time & No-Shows

Our drivers will wait a reasonable period at the pickup location as agreed at booking (with additional allowance typically provided for airport pickups to account for flight delays or processing time). If a passenger is not available within the agreed waiting period and cannot be contacted, the trip may be treated as a no-show and charged accordingly, in line with our Refund & Cancellation Policy.

Vehicle & Driver Conduct

We aim to provide clean, well-maintained vehicles and professional, licensed drivers. If you have any concerns about your journey, vehicle, or driver, please contact us as soon as possible so we can address them.

Liability

While we take reasonable care to provide a safe and reliable service, Airport Taxi Melbourne is not liable for delays, missed flights or connections, or other losses caused by circumstances outside our reasonable control, including but not limited to traffic conditions, road closures, weather events, or actions of third parties. Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.

Force Majeure

We are not responsible for failure to perform any obligation under these Terms where such failure results from circumstances beyond our reasonable control, including extreme weather, natural disasters, road closures, or government restrictions.

Governing Law

These Terms are governed by the laws of the State of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Changes to These Terms

We may update these Terms from time to time. Continued use of our services after any changes are posted constitutes acceptance of the updated Terms.

Contact Us

For any questions about these Terms & Conditions, please contact us at book@airporttaximelbournes.com.au or call 1300 159 261. Our postal address is 48 Penver Dr, Cobblebank VIC 3338, Australia.