Privacy Policy

Airport Taxi Melbourne (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, make a booking, or contact our team. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you book a ride, contact us, or use our website, we may collect information such as your name, phone number, email address, pickup and drop-off addresses, flight details, payment information, and any other details you choose to provide when making a booking or enquiry.

We may also automatically collect limited technical information such as your IP address, browser type, device information, and pages visited, to help us understand how our website is used and to improve our services.

How We Use Your Information

We use the information we collect to:

Process and manage your bookings

Confirming your trip, dispatching a driver, calculating fares, and contacting you about your journey.

Communicate with you

Responding to enquiries, sending booking confirmations, and providing updates about your ride.

Improve our services

Understanding customer needs, monitoring service quality, and improving our website and booking process.

Meet legal obligations

Complying with applicable Australian laws, including record-keeping requirements for passenger transport services.

Sharing of Information

We do not sell your personal information. We may share necessary details with our drivers and operational staff to fulfil your booking, and with trusted third-party service providers (such as payment processors and mapping or navigation services like Google Maps) strictly to the extent required to deliver our services. We may also disclose information where required by law or to protect the safety of our passengers and drivers.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies & Website Usage

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. You can adjust your browser settings to refuse cookies, though some parts of our website may not function as intended if you do so.

Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request that we delete your information where reasonably possible, subject to any legal or record-keeping obligations we must comply with. To make a request, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at book@airporttaximelbournes.com.au or call 1300 159 261. Our postal address is 48 Penver Dr, Cobblebank VIC 3338, Australia.